CVE-2023-34197

Zoho ManageEngine ServiceDesk Plus before 14202, ServiceDesk Plus MSP before 14300, and SupportCenter Plus before 14300 have a privilege escalation vulnerability in the Release module that allows unprivileged users to access the Reminders of a release ticket and make modifications.

Published: 2023-07-07 Last update: 2024-11-21 Assigner: [email protected] Source: [email protected]
NVD Status：Modified，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2023-34197 is rated Low Risk (35.9/100): CVSS Medium severity, with low exploitation likelihood (EPSS 0.19%). Monitor for updates and reassess as exploit intelligence or EPSS changes.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2023-34197

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2026-04-01 0.11% 0.19% +0.08%
2 2025-11-21 0.37% 0.11% -0.26%
3 2025-11-18 — 0.37% —

Full EPSS history (15 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2023-34197

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
5.4 3.1 MEDIUM
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:L)
A normal user session is enough; they don’t have to be admin.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:L)
Some sensitive info could get out, but not a total data dump.
Integrity (I:L)
Attackers could change some data, but it’s limited—not everything goes.
Availability (A:N)
Service keeps running; no real outage angle.
 2.8 2.5 [email protected]

Weakness enumeration for CVE-2023-34197

Affected software / configurations for CVE-2023-34197

Vendor Product Version Raw CPE
zohocorp manageengine_servicedesk_plus < 14.2 cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:*:*:*:*:*:*:*:*
zohocorp manageengine_servicedesk_plus 14.2 cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.2:14200:*:*:*:*:*:*
zohocorp manageengine_servicedesk_plus 14.2 cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.2:14201:*:*:*:*:*:*
zohocorp manageengine_servicedesk_plus_msp < 14.2 cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:*:*:*:*:*:*:*:*
zohocorp manageengine_servicedesk_plus_msp 14.2 cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:14.2:14200:*:*:*:*:*:*
zohocorp manageengine_servicedesk_plus_msp 14.2 cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:14.2:14201:*:*:*:*:*:*
zohocorp manageengine_servicedesk_plus_msp 14.2 cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:14.2:14202:*:*:*:*:*:*
zohocorp manageengine_supportcenter_plus < 14.2 cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:*:*:*:*:*:*:*:*
zohocorp manageengine_supportcenter_plus 14.2 cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:14.2:14200:*:*:*:*:*:*
zohocorp manageengine_supportcenter_plus 14.2 cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:14.2:14201:*:*:*:*:*:*

References for CVE-2023-34197

cvelogic Threat Intelligence