CVE-2024-27314 | Stored XSS Vulnerability

Zoho ManageEngine ServiceDesk Plus versions below 14730, ServiceDesk Plus MSP below 14720 and SupportCenter Plus below 14720 are vulnerable to stored XSS in the Custom Actions menu on the request details. This vulnerability can be exploited only by the SDAdmin role users.

Published: 2024-05-27 Last update: 2025-06-17 Assigner: 0fc0942c-577d-436f-ae8e-945763c79b02 Source: 0fc0942c-577d-436f-ae8e-945763c79b02
NVD Status：Analyzed，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2024-27314 is rated Moderate Risk (40.6/100): CVSS Low severity, with medium exploitation likelihood (EPSS 3.38%). Review affected assets and schedule remediation.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2024-27314

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2025-11-23 2.79% 3.38% +0.59%
2 2025-11-21 34.03% 2.79% -31.24%
3 2025-11-18 — 34.03% —

Full EPSS history (12 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2024-27314

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
2.4 3.1 LOW
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:N/I:L/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:H)
They need powerful rights—admin, root, or similar—before this pays off.
User interaction (UI:R)
A real person has to do something—click, install, enable—otherwise it doesn’t land.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:N)
Doesn’t really leak secrets in a meaningful way.
Integrity (I:L)
Attackers could change some data, but it’s limited—not everything goes.
Availability (A:N)
Service keeps running; no real outage angle.
 0.9 1.4 0fc0942c-577d-436f-ae8e-945763c79b02

Weakness enumeration for CVE-2024-27314

Affected software / configurations for CVE-2024-27314

Vendor Product Version Raw CPE
zohocorp manageengine_servicedesk_plus <= 14.6 cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:*:*:*:*:*:*:*:*
zohocorp manageengine_servicedesk_plus 14.7 cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.7:14700:*:*:*:*:*:*
zohocorp manageengine_servicedesk_plus 14.7 cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.7:14710:*:*:*:*:*:*
zohocorp manageengine_servicedesk_plus 14.7 cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.7:14720:*:*:*:*:*:*
zohocorp manageengine_servicedesk_plus_msp <= 14.6 cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:*:*:*:*:*:*:*:*
zohocorp manageengine_servicedesk_plus_msp 14.7 cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:14.7:14700:*:*:*:*:*:*
zohocorp manageengine_servicedesk_plus_msp 14.7 cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:14.7:14710:*:*:*:*:*:*
zohocorp manageengine_supportcenter_plus <= 14.6 cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:*:*:*:*:*:*:*:*
zohocorp manageengine_supportcenter_plus 14.7 cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:14.7:14700:*:*:*:*:*:*
zohocorp manageengine_supportcenter_plus 14.7 cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:14.7:14710:*:*:*:*:*:*

References for CVE-2024-27314

cvelogic Threat Intelligence