CVE-2014-9324

The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before 4.0.3 allows remote authenticated users to access and modify arbitrary tickets via unspecified vectors.

Published: 2014-12-19 Last update: 2026-06-16 Assigner: [email protected] Source: [email protected]
NVD Status：Modified，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2014-9324 is rated Moderate Risk (51.2/100): CVSS Medium severity, with medium exploitation likelihood (EPSS 1.78%). Review affected assets and schedule remediation.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2014-9324

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2026-06-15 0.96% 1.78% +0.82%
2 2025-04-10 0.80% 0.96% +0.16%
3 2025-03-30 — 0.80% —

Full EPSS history (8 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2014-9324

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
6.0 2.0 MEDIUM
AV:N/AC:M/Au:S/C:P/I:P/A:P Click to expand
Access vector (AV:N)
Can be exploited remotely over network reachability.
Access complexity (AC:M)
Exploitation needs some favorable conditions, but not exceptional ones.
Authentication (AU:S)
A single authentication is required.
Confidentiality impact (C:P)
Partial confidentiality impact.
Integrity impact (I:P)
Partial integrity impact.
Availability impact (A:P)
Partial availability impact.
 6.8 6.4 [email protected]

Weakness enumeration for CVE-2014-9324

OS Trackers for CVE-2014-9324

vendor priority summary link
debian not yet assigned CVE-2014-9324 not yet assigned priority: Debian including 1 source packages (otrs2), 1 status rows across 1 suites (bullseye): resolved 1. https://security-tracker.debian.org/tracker/CVE-2014-9324
ubuntu medium CVE-2014-9324 medium priority: Ubuntu including 1 source packages (otrs2), 14 status rows across 14 suites (artful, bionic, cosmic, disco, lucid, precise, trusty, upstream, utopic, vivid, wily, xenial, yakkety, zesty): ignored 8, not-affected 4, DNE 1, released 1. https://ubuntu.com/security/CVE-2014-9324

Affected software / configurations for CVE-2014-9324

Vendor Product Version Raw CPE
otrs otrs_help_desk 3.2.0 cpe:2.3:a:otrs:otrs_help_desk:3.2.0:*:*:*:*:*:*:*
otrs otrs_help_desk 3.2.1 cpe:2.3:a:otrs:otrs_help_desk:3.2.1:*:*:*:*:*:*:*
otrs otrs_help_desk 3.2.2 cpe:2.3:a:otrs:otrs_help_desk:3.2.2:*:*:*:*:*:*:*
otrs otrs_help_desk 3.2.3 cpe:2.3:a:otrs:otrs_help_desk:3.2.3:*:*:*:*:*:*:*
otrs otrs_help_desk 3.2.4 cpe:2.3:a:otrs:otrs_help_desk:3.2.4:*:*:*:*:*:*:*
otrs otrs_help_desk 3.2.5 cpe:2.3:a:otrs:otrs_help_desk:3.2.5:*:*:*:*:*:*:*
otrs otrs_help_desk 3.2.6 cpe:2.3:a:otrs:otrs_help_desk:3.2.6:*:*:*:*:*:*:*
otrs otrs_help_desk 3.2.7 cpe:2.3:a:otrs:otrs_help_desk:3.2.7:*:*:*:*:*:*:*
otrs otrs_help_desk 3.2.8 cpe:2.3:a:otrs:otrs_help_desk:3.2.8:*:*:*:*:*:*:*
otrs otrs_help_desk 3.2.9 cpe:2.3:a:otrs:otrs_help_desk:3.2.9:*:*:*:*:*:*:*
otrs otrs_help_desk 3.2.10 cpe:2.3:a:otrs:otrs_help_desk:3.2.10:*:*:*:*:*:*:*
otrs otrs_help_desk 3.2.11 cpe:2.3:a:otrs:otrs_help_desk:3.2.11:*:*:*:*:*:*:*
otrs otrs_help_desk 3.2.12 cpe:2.3:a:otrs:otrs_help_desk:3.2.12:*:*:*:*:*:*:*
otrs otrs_help_desk 3.2.13 cpe:2.3:a:otrs:otrs_help_desk:3.2.13:*:*:*:*:*:*:*
otrs otrs_help_desk 3.2.14 cpe:2.3:a:otrs:otrs_help_desk:3.2.14:*:*:*:*:*:*:*
otrs otrs_help_desk 3.2.15 cpe:2.3:a:otrs:otrs_help_desk:3.2.15:*:*:*:*:*:*:*
otrs otrs_help_desk 3.2.16 cpe:2.3:a:otrs:otrs_help_desk:3.2.16:*:*:*:*:*:*:*
otrs otrs_help_desk 3.3.0 cpe:2.3:a:otrs:otrs_help_desk:3.3.0:*:*:*:*:*:*:*
otrs otrs_help_desk 3.3.1 cpe:2.3:a:otrs:otrs_help_desk:3.3.1:*:*:*:*:*:*:*
otrs otrs_help_desk 3.3.2 cpe:2.3:a:otrs:otrs_help_desk:3.3.2:*:*:*:*:*:*:*
otrs otrs_help_desk 3.3.3 cpe:2.3:a:otrs:otrs_help_desk:3.3.3:*:*:*:*:*:*:*
otrs otrs_help_desk 3.3.4 cpe:2.3:a:otrs:otrs_help_desk:3.3.4:*:*:*:*:*:*:*
otrs otrs_help_desk 3.3.5 cpe:2.3:a:otrs:otrs_help_desk:3.3.5:*:*:*:*:*:*:*
otrs otrs_help_desk 3.3.6 cpe:2.3:a:otrs:otrs_help_desk:3.3.6:*:*:*:*:*:*:*
otrs otrs_help_desk 3.3.7 cpe:2.3:a:otrs:otrs_help_desk:3.3.7:*:*:*:*:*:*:*
otrs otrs_help_desk 3.3.8 cpe:2.3:a:otrs:otrs_help_desk:3.3.8:*:*:*:*:*:*:*
otrs otrs_help_desk 3.3.9 cpe:2.3:a:otrs:otrs_help_desk:3.3.9:*:*:*:*:*:*:*
otrs otrs_help_desk 3.3.10 cpe:2.3:a:otrs:otrs_help_desk:3.3.10:*:*:*:*:*:*:*
otrs otrs_help_desk 4.0.0 cpe:2.3:a:otrs:otrs_help_desk:4.0.0:*:*:*:*:*:*:*
otrs otrs_help_desk 4.0.1 cpe:2.3:a:otrs:otrs_help_desk:4.0.1:*:*:*:*:*:*:*
otrs otrs_help_desk 4.0.2 cpe:2.3:a:otrs:otrs_help_desk:4.0.2:*:*:*:*:*:*:*

References for CVE-2014-9324

cvelogic Threat Intelligence