CVE-2016-4371

HPE Service Manager Software 9.30, 9.31, 9.32, 9.33, 9.34, 9.35, 9.40, and 9.41 allows remote authenticated users to obtain sensitive information, modify data, and conduct server-side request forgery (SSRF) attacks via unspecified vectors, related to the Server, Web Client, Windows Client, and Service Request components.

Published: 2016-06-18 Last update: 2026-06-16 Assigner: [email protected] Source: [email protected]
NVD Status：Modified，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2016-4371 is rated Moderate Risk (47.9/100): CVSS High severity, with low exploitation likelihood (EPSS 0.60%). Review affected assets and schedule remediation.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2016-4371

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2026-06-15 0.08% 0.60% +0.52%
2 2023-03-07 1.05% 0.08% -0.98%
3 2022-02-04 — 1.05% —

Full EPSS history (3 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2016-4371

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
8.0 3.0 HIGH
CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:H Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:L)
A normal user session is enough; they don’t have to be admin.
User interaction (UI:R)
A real person has to do something—click, install, enable—otherwise it doesn’t land.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H)
Serious risk that confidential data gets exposed in a big way.
Integrity (I:H)
They could widely tamper with or forge data—trust in the data is badly hurt.
Availability (A:H)
Could take the service down hard or make it unusable for people who depend on it.
 2.1 5.9 [email protected]
6.0 2.0 MEDIUM
AV:N/AC:M/Au:S/C:P/I:P/A:P Click to expand
Access vector (AV:N)
Can be exploited remotely over network reachability.
Access complexity (AC:M)
Exploitation needs some favorable conditions, but not exceptional ones.
Authentication (AU:S)
A single authentication is required.
Confidentiality impact (C:P)
Partial confidentiality impact.
Integrity impact (I:P)
Partial integrity impact.
Availability impact (A:P)
Partial availability impact.
 6.8 6.4 [email protected]

Weakness enumeration for CVE-2016-4371

Affected software / configurations for CVE-2016-4371

Vendor Product Version Raw CPE
hp service_manager 9.30 cpe:2.3:a:hp:service_manager:9.30:*:*:*:*:*:*:*
hp service_manager 9.31 cpe:2.3:a:hp:service_manager:9.31:*:*:*:*:*:*:*
hp service_manager 9.32 cpe:2.3:a:hp:service_manager:9.32:*:*:*:*:*:*:*
hp service_manager 9.33 cpe:2.3:a:hp:service_manager:9.33:*:*:*:*:*:*:*
hp service_manager 9.34 cpe:2.3:a:hp:service_manager:9.34:*:*:*:*:*:*:*
hp service_manager 9.35 cpe:2.3:a:hp:service_manager:9.35:*:*:*:*:*:*:*
hp service_manager 9.40 cpe:2.3:a:hp:service_manager:9.40:*:*:*:*:*:*:*
hp service_manager 9.41 cpe:2.3:a:hp:service_manager:9.41:*:*:*:*:*:*:*
hp service_manager_mobility 9.30 cpe:2.3:a:hp:service_manager_mobility:9.30:*:*:*:*:*:*:*
hp service_manager_mobility 9.31 cpe:2.3:a:hp:service_manager_mobility:9.31:*:*:*:*:*:*:*
hp service_manager_mobility 9.32 cpe:2.3:a:hp:service_manager_mobility:9.32:*:*:*:*:*:*:*
hp service_manager_mobility 9.33 cpe:2.3:a:hp:service_manager_mobility:9.33:*:*:*:*:*:*:*
hp service_manager_mobility 9.34 cpe:2.3:a:hp:service_manager_mobility:9.34:*:*:*:*:*:*:*
hp service_manager_mobility 9.35 cpe:2.3:a:hp:service_manager_mobility:9.35:*:*:*:*:*:*:*
hp service_manager_mobility 9.40 cpe:2.3:a:hp:service_manager_mobility:9.40:*:*:*:*:*:*:*
hp service_manager_mobility 9.41 cpe:2.3:a:hp:service_manager_mobility:9.41:*:*:*:*:*:*:*
hp service_manager_server 9.30 cpe:2.3:a:hp:service_manager_server:9.30:*:*:*:*:*:*:*
hp service_manager_server 9.31 cpe:2.3:a:hp:service_manager_server:9.31:*:*:*:*:*:*:*
hp service_manager_server 9.32 cpe:2.3:a:hp:service_manager_server:9.32:*:*:*:*:*:*:*
hp service_manager_server 9.33 cpe:2.3:a:hp:service_manager_server:9.33:*:*:*:*:*:*:*
hp service_manager_server 9.34 cpe:2.3:a:hp:service_manager_server:9.34:*:*:*:*:*:*:*
hp service_manager_server 9.35 cpe:2.3:a:hp:service_manager_server:9.35:*:*:*:*:*:*:*
hp service_manager_server 9.40 cpe:2.3:a:hp:service_manager_server:9.40:*:*:*:*:*:*:*
hp service_manager_server 9.41 cpe:2.3:a:hp:service_manager_server:9.41:*:*:*:*:*:*:*
hp service_manager_service_request_catalog 9.30 cpe:2.3:a:hp:service_manager_service_request_catalog:9.30:*:*:*:*:*:*:*
hp service_manager_service_request_catalog 9.31 cpe:2.3:a:hp:service_manager_service_request_catalog:9.31:*:*:*:*:*:*:*
hp service_manager_service_request_catalog 9.32 cpe:2.3:a:hp:service_manager_service_request_catalog:9.32:*:*:*:*:*:*:*
hp service_manager_service_request_catalog 9.33 cpe:2.3:a:hp:service_manager_service_request_catalog:9.33:*:*:*:*:*:*:*
hp service_manager_service_request_catalog 9.34 cpe:2.3:a:hp:service_manager_service_request_catalog:9.34:*:*:*:*:*:*:*
hp service_manager_service_request_catalog 9.35 cpe:2.3:a:hp:service_manager_service_request_catalog:9.35:*:*:*:*:*:*:*
hp service_manager_service_request_catalog 9.40 cpe:2.3:a:hp:service_manager_service_request_catalog:9.40:*:*:*:*:*:*:*
hp service_manager_service_request_catalog 9.41 cpe:2.3:a:hp:service_manager_service_request_catalog:9.41:*:*:*:*:*:*:*
hp service_manager_web_client 9.30 cpe:2.3:a:hp:service_manager_web_client:9.30:*:*:*:*:*:*:*
hp service_manager_web_client 9.31 cpe:2.3:a:hp:service_manager_web_client:9.31:*:*:*:*:*:*:*
hp service_manager_web_client 9.32 cpe:2.3:a:hp:service_manager_web_client:9.32:*:*:*:*:*:*:*
hp service_manager_web_client 9.33 cpe:2.3:a:hp:service_manager_web_client:9.33:*:*:*:*:*:*:*
hp service_manager_web_client 9.34 cpe:2.3:a:hp:service_manager_web_client:9.34:*:*:*:*:*:*:*
hp service_manager_web_client 9.35 cpe:2.3:a:hp:service_manager_web_client:9.35:*:*:*:*:*:*:*
hp service_manager_web_client 9.40 cpe:2.3:a:hp:service_manager_web_client:9.40:*:*:*:*:*:*:*
hp service_manager_web_client 9.41 cpe:2.3:a:hp:service_manager_web_client:9.41:*:*:*:*:*:*:*
hp service_manager_windows_client 9.30 cpe:2.3:a:hp:service_manager_windows_client:9.30:*:*:*:*:*:*:*
hp service_manager_windows_client 9.31 cpe:2.3:a:hp:service_manager_windows_client:9.31:*:*:*:*:*:*:*
hp service_manager_windows_client 9.32 cpe:2.3:a:hp:service_manager_windows_client:9.32:*:*:*:*:*:*:*
hp service_manager_windows_client 9.33 cpe:2.3:a:hp:service_manager_windows_client:9.33:*:*:*:*:*:*:*
hp service_manager_windows_client 9.34 cpe:2.3:a:hp:service_manager_windows_client:9.34:*:*:*:*:*:*:*
hp service_manager_windows_client 9.35 cpe:2.3:a:hp:service_manager_windows_client:9.35:*:*:*:*:*:*:*
hp service_manager_windows_client 9.40 cpe:2.3:a:hp:service_manager_windows_client:9.40:*:*:*:*:*:*:*
hp service_manager_windows_client 9.41 cpe:2.3:a:hp:service_manager_windows_client:9.41:*:*:*:*:*:*:*

References for CVE-2016-4371

cvelogic Threat Intelligence