CVE-2016-9148

Cross-site scripting (XSS) vulnerability in CA Service Desk Manager (formerly CA Service Desk) 12.9 and 14.1 allows remote attackers to inject arbitrary web script or HTML via the QBE.EQ.REF_NUM parameter.

Published: 2017-03-07 Last update: 2026-06-16 Assigner: [email protected] Source: [email protected]
NVD Status：Modified，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2016-9148 is rated Moderate Risk (52.5/100): CVSS Medium severity, with medium exploitation likelihood (EPSS 1.83%). EPSS rose +1.46% over the last day, indicating growing attacker interest. Review affected assets and schedule remediation.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2016-9148

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2026-06-15 0.37% 1.83% +1.46%
2 2025-10-04 0.63% 0.37% -0.26%
3 2025-03-17 — 0.63% —

Full EPSS history (5 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2016-9148

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
6.1 3.0 MEDIUM
CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:N)
No account or special rights needed—anonymous or random user is enough.
User interaction (UI:R)
A real person has to do something—click, install, enable—otherwise it doesn’t land.
Scope (S:C)
Breaking this can reach past the original component and bite other resources—bigger blast radius.
Confidentiality (C:L)
Some sensitive info could get out, but not a total data dump.
Integrity (I:L)
Attackers could change some data, but it’s limited—not everything goes.
Availability (A:N)
Service keeps running; no real outage angle.
 2.8 2.7 [email protected]
4.3 2.0 MEDIUM
AV:N/AC:M/Au:N/C:N/I:P/A:N Click to expand
Access vector (AV:N)
Can be exploited remotely over network reachability.
Access complexity (AC:M)
Exploitation needs some favorable conditions, but not exceptional ones.
Authentication (AU:N)
No authentication is required.
Confidentiality impact (C:N)
No confidentiality impact.
Integrity impact (I:P)
Partial integrity impact.
Availability impact (A:N)
No availability impact.
 8.6 2.9 [email protected]

Weakness enumeration for CVE-2016-9148

Affected software / configurations for CVE-2016-9148

Vendor Product Version Raw CPE
ca service_desk_manager 12.9 cpe:2.3:a:ca:service_desk_manager:12.9:*:*:*:*:*:*:*
ca service_desk_manager 14.1 cpe:2.3:a:ca:service_desk_manager:14.1:*:*:*:*:*:*:*

References for CVE-2016-9148

cvelogic Threat Intelligence