CVE-2018-17883

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x before 6.0.12. An attacker could send an e-mail message with a malicious link to an OTRS system or an agent. If a logged-in agent opens this link, it could cause the execution of JavaScript in the context of OTRS.

Published: 2023-04-16 Last update: 2025-02-06 Assigner: [email protected] Source: [email protected]
NVD Status：Modified，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2018-17883 is rated Moderate Risk (50.5/100): CVSS Medium severity, with medium exploitation likelihood (EPSS 0.84%). Review affected assets and schedule remediation.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2018-17883

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2026-05-20 0.91% 0.84% -0.07%
2 2026-04-17 0.68% 0.91% +0.22%
3 2026-01-08 — 0.68% —

Full EPSS history (10 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2018-17883

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
6.1 3.1 MEDIUM
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:N)
No account or special rights needed—anonymous or random user is enough.
User interaction (UI:R)
A real person has to do something—click, install, enable—otherwise it doesn’t land.
Scope (S:C)
Breaking this can reach past the original component and bite other resources—bigger blast radius.
Confidentiality (C:L)
Some sensitive info could get out, but not a total data dump.
Integrity (I:L)
Attackers could change some data, but it’s limited—not everything goes.
Availability (A:N)
Service keeps running; no real outage angle.
 2.8 2.7 [email protected]
6.1 3.1 MEDIUM
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:N)
No account or special rights needed—anonymous or random user is enough.
User interaction (UI:R)
A real person has to do something—click, install, enable—otherwise it doesn’t land.
Scope (S:C)
Breaking this can reach past the original component and bite other resources—bigger blast radius.
Confidentiality (C:L)
Some sensitive info could get out, but not a total data dump.
Integrity (I:L)
Attackers could change some data, but it’s limited—not everything goes.
Availability (A:N)
Service keeps running; no real outage angle.
 2.8 2.7 134c704f-9b21-4f2e-91b3-4a467353bcc0

Weakness enumeration for CVE-2018-17883

OS Trackers for CVE-2018-17883

vendor priority summary link
debian not yet assigned CVE-2018-17883 not yet assigned priority: Debian including 1 source packages (otrs2), 1 status rows across 1 suites (bullseye): resolved 1. https://security-tracker.debian.org/tracker/CVE-2018-17883
ubuntu medium CVE-2018-17883 medium priority: Ubuntu including 1 source packages (otrs2), 19 status rows across 19 suites (bionic, cosmic, disco, eoan, focal, groovy, hirsute, impish, jammy, kinetic, lunar, mantic, noble, oracular, plucky, questing, trusty, upstream, xenial): DNE 8, not-affected 8, ignored 1, needed 1, released 1. https://ubuntu.com/security/CVE-2018-17883

Affected software / configurations for CVE-2018-17883

Vendor Product Version Raw CPE
otrs otrs >= 6.0.0, < 6.0.12 cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

References for CVE-2018-17883

cvelogic Threat Intelligence