CVE-2018-19142

Open Ticket Request System (OTRS) 6.0.x before 6.0.13 allows an admin to conduct an XSS attack via a modified URL.

Published: 2018-11-11 Last update: 2026-06-16 Assigner: [email protected] Source: [email protected]
NVD Status：Modified，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2018-19142 is rated Low Risk (33.9/100): CVSS Medium severity, with low exploitation likelihood (EPSS 0.55%). Monitor for updates and reassess as exploit intelligence or EPSS changes.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2018-19142

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2026-06-15 0.29% 0.55% +0.25%
2 2025-03-17 0.05% 0.29% +0.24%
3 2023-03-07 — 0.05% —

Full EPSS history (5 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2018-19142

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
4.8 3.0 MEDIUM
CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:H)
They need powerful rights—admin, root, or similar—before this pays off.
User interaction (UI:R)
A real person has to do something—click, install, enable—otherwise it doesn’t land.
Scope (S:C)
Breaking this can reach past the original component and bite other resources—bigger blast radius.
Confidentiality (C:L)
Some sensitive info could get out, but not a total data dump.
Integrity (I:L)
Attackers could change some data, but it’s limited—not everything goes.
Availability (A:N)
Service keeps running; no real outage angle.
 1.7 2.7 [email protected]
3.5 2.0 LOW
AV:N/AC:M/Au:S/C:N/I:P/A:N Click to expand
Access vector (AV:N)
Can be exploited remotely over network reachability.
Access complexity (AC:M)
Exploitation needs some favorable conditions, but not exceptional ones.
Authentication (AU:S)
A single authentication is required.
Confidentiality impact (C:N)
No confidentiality impact.
Integrity impact (I:P)
Partial integrity impact.
Availability impact (A:N)
No availability impact.
 6.8 2.9 [email protected]

Weakness enumeration for CVE-2018-19142

OS Trackers for CVE-2018-19142

vendor priority summary link
debian not yet assigned CVE-2018-19142 not yet assigned priority: Debian including 1 source packages (otrs2), 1 status rows across 1 suites (bullseye): resolved 1. https://security-tracker.debian.org/tracker/CVE-2018-19142
ubuntu medium CVE-2018-19142 medium priority: Ubuntu including 1 source packages (otrs2), 19 status rows across 19 suites (bionic, cosmic, disco, eoan, focal, groovy, hirsute, impish, jammy, kinetic, lunar, mantic, noble, oracular, plucky, questing, trusty, upstream, xenial): DNE 8, not-affected 7, needs-triage 2, ignored 1, released 1. https://ubuntu.com/security/CVE-2018-19142

Affected software / configurations for CVE-2018-19142

Vendor Product Version Raw CPE
otrs open_ticket_request_system >= 6.0.0, < 6.0.13 cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*

References for CVE-2018-19142

cvelogic Threat Intelligence