An issue was discovered in Enghouse Web Chat 6.1.300.31 and 6.2.284.34. A user is allowed to send an archive of their chat log to an email address specified at the beginning of the chat (where the user enters in their name and e-mail address). This POST request can be modified to change the message as well as the end recipient of the message. The e-mail address will have the same domain name and user as the product allotted. This can be used in phishing campaigns against users on the same domain.
Conclusion & alert: CVE-2019-16949 is rated Exploit Available (59.5/100): CVSS Medium severity, with medium exploitation likelihood (EPSS 0.30%).Core evidence: 1 public exploit reference(s) are indexed (Exploit-DB).Mandatory action: Public exploits are available—assess exposure, apply mitigations, and prioritize patching.
Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.
Public exploit references (Exploit-DB) for CVE-2019-16949
Exploit prediction scoring system (EPSS) score for CVE-2019-16949
EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).