CVE-2020-11463

Exp

An issue was discovered in Deskpro before 2019.8.0. The /api/email_accounts endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve cleartext credentials of all helpdesk email accounts, including incoming and outgoing email credentials. This enables an attacker to get full access to all emails sent or received by the system including password reset emails, making it possible to reset any user's password.

Published: 2020-04-01 Last update: 2024-11-21 Assigner: [email protected] Source: [email protected]
NVD Status：Modified，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2020-11463 is rated High Exploit Risk (66.6/100): CVSS High severity, with medium exploitation likelihood (EPSS 0.43%). 1 public exploit reference(s) are indexed (Exploit-DB). Public exploits are available—assess exposure, apply mitigations, and prioritize patching.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Public exploit references (Exploit-DB) for CVE-2020-11463

EDB-ID Source Kind Published Link
— nvd_ref exploit_tag Exploit-DB ↗

Exploit prediction scoring system (EPSS) score for CVE-2020-11463

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2025-11-21 0.34% 0.43% +0.08%
2 2025-11-18 0.43% 0.34% -0.08%
3 2025-06-21 — 0.43% —

Full EPSS history (10 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2020-11463

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
7.5 3.1 HIGH
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:N)
No account or special rights needed—anonymous or random user is enough.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H)
Serious risk that confidential data gets exposed in a big way.
Integrity (I:N)
Data isn’t meaningfully altered or forged.
Availability (A:N)
Service keeps running; no real outage angle.
 3.9 3.6 [email protected]
5.0 2.0 MEDIUM
AV:N/AC:L/Au:N/C:P/I:N/A:N Click to expand
Access vector (AV:N)
Can be exploited remotely over network reachability.
Access complexity (AC:L)
Exploitation conditions are straightforward and predictable.
Authentication (AU:N)
No authentication is required.
Confidentiality impact (C:P)
Partial confidentiality impact.
Integrity impact (I:N)
No integrity impact.
Availability impact (A:N)
No availability impact.
 10.0 2.9 [email protected]

Weakness enumeration for CVE-2020-11463

Affected software / configurations for CVE-2020-11463

Vendor Product Version Raw CPE
deskpro deskpro < 2019.8.0 cpe:2.3:a:deskpro:deskpro:*:*:*:*:*:*:*:*

References for CVE-2020-11463

cvelogic Threat Intelligence