CVE-2020-1770 | Information disclosure in support bundle files

Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

Published: 2020-03-27 Last update: 2026-06-16 Assigner: [email protected] Source: [email protected]
NVD Status：Modified，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2020-1770 is rated Low Risk (34/100): CVSS Low severity, with medium exploitation likelihood (EPSS 1.32%). Monitor for updates and reassess as exploit intelligence or EPSS changes.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2020-1770

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2026-06-15 0.36% 1.32% +0.95%
2 2025-11-21 0.59% 0.36% -0.23%
3 2025-11-18 — 0.59% —

Full EPSS history (15 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2020-1770

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
2.4 3.1 LOW
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:H)
They need powerful rights—admin, root, or similar—before this pays off.
User interaction (UI:R)
A real person has to do something—click, install, enable—otherwise it doesn’t land.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:L)
Some sensitive info could get out, but not a total data dump.
Integrity (I:N)
Data isn’t meaningfully altered or forged.
Availability (A:N)
Service keeps running; no real outage angle.
 0.9 1.4 [email protected]
4.3 3.1 MEDIUM
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:L)
A normal user session is enough; they don’t have to be admin.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:L)
Some sensitive info could get out, but not a total data dump.
Integrity (I:N)
Data isn’t meaningfully altered or forged.
Availability (A:N)
Service keeps running; no real outage angle.
 2.8 1.4 [email protected]
4.0 2.0 MEDIUM
AV:N/AC:L/Au:S/C:P/I:N/A:N Click to expand
Access vector (AV:N)
Can be exploited remotely over network reachability.
Access complexity (AC:L)
Exploitation conditions are straightforward and predictable.
Authentication (AU:S)
A single authentication is required.
Confidentiality impact (C:P)
Partial confidentiality impact.
Integrity impact (I:N)
No integrity impact.
Availability impact (A:N)
No availability impact.
 8.0 2.9 [email protected]

Weakness enumeration for CVE-2020-1770

OS Trackers for CVE-2020-1770

vendor priority summary link
debian not yet assigned CVE-2020-1770 not yet assigned priority: Debian including 1 source packages (otrs2), 1 status rows across 1 suites (bullseye): resolved 1. https://security-tracker.debian.org/tracker/CVE-2020-1770
ubuntu medium CVE-2020-1770 medium priority: Ubuntu including 1 source packages (otrs2), 17 status rows across 17 suites (bionic, eoan, focal, groovy, hirsute, impish, jammy, kinetic, lunar, mantic, noble, oracular, plucky, questing, trusty, upstream, xenial): DNE 8, needs-triage 4, not-affected 4, ignored 1. https://ubuntu.com/security/CVE-2020-1770

Affected software / configurations for CVE-2020-1770

Vendor Product Version Raw CPE
otrs otrs >= 5.0.0, <= 5.0.41 cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
otrs otrs >= 6.0.0, <= 6.0.26 cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
otrs otrs >= 7.0.0, <= 7.0.15 cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
opensuse backports_sle 15.0 cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:*
opensuse backports_sle 15.0 cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:*
opensuse backports_sle 15.0 cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:*
opensuse leap 15.1 cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:*
opensuse leap 15.2 cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:*
debian debian_linux 8.0 cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*

References for CVE-2020-1770

cvelogic Threat Intelligence