CVE-2020-2004 | GlobalProtect App: Passwords may be logged in clear text while collecting troubleshooting logs

Under certain circumstances a user's password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows. For this issue to occur all of these conditions must be true: (1) 'Save User Credential' option should be set to 'Yes' in the GlobalProtect Portal's Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to 'Dump' while collecting troubleshooting logs. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. We now filter and remove these credentials from all files sent to Customer Support. The GlobalProtectLogs zip files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We do not have any evidence of malicious access or use of these credentials.

Published: 2020-05-13 Last update: 2026-06-16 Assigner: [email protected] Source: [email protected]
NVD Status：Modified，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2020-2004 is rated Low Risk (34.9/100): CVSS Medium severity, with low exploitation likelihood (EPSS 0.30%). Monitor for updates and reassess as exploit intelligence or EPSS changes.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2020-2004

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2026-06-15 0.12% 0.30% +0.18%
2 2025-03-30 0.20% 0.12% -0.08%
3 2025-03-29 — 0.20% —

Full EPSS history (9 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2020-2004

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
6.8 3.1 MEDIUM
CVSS:3.1/AV:L/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:L Click to expand
Attack vector (AV:L)
They already need access on the box, or another person has to do something wrong; it’s not a remote drive-by.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:L)
A normal user session is enough; they don’t have to be admin.
User interaction (UI:R)
A real person has to do something—click, install, enable—otherwise it doesn’t land.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H)
Serious risk that confidential data gets exposed in a big way.
Integrity (I:H)
They could widely tamper with or forge data—trust in the data is badly hurt.
Availability (A:L)
Might cause slowdowns, glitches, or partial disruption—not a full brick.
 1.3 5.5 [email protected]
5.5 3.1 MEDIUM
CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N Click to expand
Attack vector (AV:L)
They already need access on the box, or another person has to do something wrong; it’s not a remote drive-by.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:L)
A normal user session is enough; they don’t have to be admin.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H)
Serious risk that confidential data gets exposed in a big way.
Integrity (I:N)
Data isn’t meaningfully altered or forged.
Availability (A:N)
Service keeps running; no real outage angle.
 1.8 3.6 [email protected]
1.7 2.0 LOW
AV:L/AC:L/Au:S/C:P/I:N/A:N Click to expand
Access vector (AV:L)
Requires local access to the target system.
Access complexity (AC:L)
Exploitation conditions are straightforward and predictable.
Authentication (AU:S)
A single authentication is required.
Confidentiality impact (C:P)
Partial confidentiality impact.
Integrity impact (I:N)
No integrity impact.
Availability impact (A:N)
No availability impact.
 3.1 2.9 [email protected]

Weakness enumeration for CVE-2020-2004

Affected software / configurations for CVE-2020-2004

Vendor Product Version Raw CPE
paloaltonetworks globalprotect >= 5.0.0, < 5.0.9 cpe:2.3:a:paloaltonetworks:globalprotect:*:*:*:*:*:macos:*:*
paloaltonetworks globalprotect >= 5.0.0, < 5.0.9 cpe:2.3:a:paloaltonetworks:globalprotect:*:*:*:*:*:windows:*:*
paloaltonetworks globalprotect >= 5.1.0, < 5.1.2 cpe:2.3:a:paloaltonetworks:globalprotect:*:*:*:*:*:macos:*:*
paloaltonetworks globalprotect >= 5.1.0, < 5.1.2 cpe:2.3:a:paloaltonetworks:globalprotect:*:*:*:*:*:windows:*:*

References for CVE-2020-2004

URL Tags
https://security.paloaltonetworks.com/CVE-2020-2004 Mitigation Vendor Advisory
cvelogic Threat Intelligence