CVE-2020-28722

Exp

Deskpro Cloud Platform and on-premise 2020.2.3.48207 from 2020-07-30 contains a cross-site scripting (XSS) vulnerability that can lead to an account takeover via custom email templates.

Published: 2021-05-12 Last update: 2024-11-21 Assigner: [email protected] Source: [email protected]
NVD Status：Modified，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2020-28722 is rated Exploit Available (50.1/100): CVSS Medium severity, with low exploitation likelihood (EPSS 0.18%). 1 public exploit reference(s) are indexed (Exploit-DB). Public exploits are available—assess exposure, apply mitigations, and prioritize patching.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Public exploit references (Exploit-DB) for CVE-2020-28722

EDB-ID Source Kind Published Link
— nvd_ref exploit_tag Exploit-DB ↗

Exploit prediction scoring system (EPSS) score for CVE-2020-28722

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2025-03-17 0.06% 0.18% +0.13%
2 2023-03-07 0.89% 0.06% -0.83%
3 2022-04-01 — 0.89% —

Full EPSS history (6 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2020-28722

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
5.4 3.1 MEDIUM
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:L)
A normal user session is enough; they don’t have to be admin.
User interaction (UI:R)
A real person has to do something—click, install, enable—otherwise it doesn’t land.
Scope (S:C)
Breaking this can reach past the original component and bite other resources—bigger blast radius.
Confidentiality (C:L)
Some sensitive info could get out, but not a total data dump.
Integrity (I:L)
Attackers could change some data, but it’s limited—not everything goes.
Availability (A:N)
Service keeps running; no real outage angle.
 2.3 2.7 [email protected]
3.5 2.0 LOW
AV:N/AC:M/Au:S/C:N/I:P/A:N Click to expand
Access vector (AV:N)
Can be exploited remotely over network reachability.
Access complexity (AC:M)
Exploitation needs some favorable conditions, but not exceptional ones.
Authentication (AU:S)
A single authentication is required.
Confidentiality impact (C:N)
No confidentiality impact.
Integrity impact (I:P)
Partial integrity impact.
Availability impact (A:N)
No availability impact.
 6.8 2.9 [email protected]

Weakness enumeration for CVE-2020-28722

Affected software / configurations for CVE-2020-28722

Vendor Product Version Raw CPE
deskpro deskpro >= 2020-07-30, <= 2020.2.3.48207 cpe:2.3:a:deskpro:deskpro:*:*:*:*:cloud:*:*:*
deskpro deskpro >= 2020-07-30, <= 2020.2.3.48207 cpe:2.3:a:deskpro:deskpro:*:*:*:*:on-premise:*:*:*

References for CVE-2020-28722

URL Tags
https://www.r29k.com/articles/bb/stored-xss-in-deskpro Exploit Third Party Advisory
cvelogic Threat Intelligence