CVE-2020-7862 [High] | Security Vulnerability in Helpuftclient

A vulnerability in agent program of HelpU remote control solution could allow an authenticated remote attacker to execute arbitrary commands This vulnerability is due to insufficient input santization when communicating customer process.

#	Date	Old EPSS score	New EPSS score	Delta (New - Old)
1	2025-11-21	0.70%	0.63%	-0.08%
2	2025-11-18	0.63%	0.70%	+0.08%
3	2025-09-27	—	0.63%	—

Date

Old EPSS score

New EPSS score

Delta (New - Old)

2025-11-21

0.70%

0.63%

-0.08%

2025-11-18

0.63%

0.70%

+0.08%

2025-09-27

—

0.63%

—

Base score	Version	Severity	Vector	Exploitability	Impact	Score source
7.0	3.1	HIGH	`CVSS:3.1/AV:L/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H` Click to expand Attack vector (AV:L) They already need access on the box, or another person has to do something wrong; it’s not a remote drive-by. Attack complexity (AC:H) Even with access, the exploit needs extra luck, timing, or a fussy environment to actually work. Privileges required (PR:L) A normal user session is enough; they don’t have to be admin. User interaction (UI:N) Nobody has to click “OK” or open a trap file; it can work without a victim helping. Scope (S:U) Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems. Confidentiality (C:H) Serious risk that confidential data gets exposed in a big way. Integrity (I:H) They could widely tamper with or forge data—trust in the data is badly hurt. Availability (A:H) Could take the service down hard or make it unusable for people who depend on it.	1.0	5.9	[email protected]
8.8	3.1	HIGH	`CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H` Click to expand Attack vector (AV:N) Could be attacked over the internet or any normal routed network—not just someone sitting at the machine. Attack complexity (AC:L) Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup. Privileges required (PR:L) A normal user session is enough; they don’t have to be admin. User interaction (UI:N) Nobody has to click “OK” or open a trap file; it can work without a victim helping. Scope (S:U) Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems. Confidentiality (C:H) Serious risk that confidential data gets exposed in a big way. Integrity (I:H) They could widely tamper with or forge data—trust in the data is badly hurt. Availability (A:H) Could take the service down hard or make it unusable for people who depend on it.	2.8	5.9	[email protected]
6.5	2.0	MEDIUM	`AV:N/AC:L/Au:S/C:P/I:P/A:P` Click to expand Access vector (AV:N) Can be exploited remotely over network reachability. Access complexity (AC:L) Exploitation conditions are straightforward and predictable. Authentication (AU:S) A single authentication is required. Confidentiality impact (C:P) Partial confidentiality impact. Integrity impact (I:P) Partial integrity impact. Availability impact (A:P) Partial availability impact.	8.0	6.4	[email protected]

Base score

Version

Severity

Vector

Exploitability

Impact

Score source

7.0

3.1

HIGH

CVSS:3.1/AV:L/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H Click to expand

Attack vector (AV:L): They already need access on the box, or another person has to do something wrong; it’s not a remote drive-by.
Attack complexity (AC:H): Even with access, the exploit needs extra luck, timing, or a fussy environment to actually work.
Privileges required (PR:L): A normal user session is enough; they don’t have to be admin.
User interaction (UI:N): Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U): Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H): Serious risk that confidential data gets exposed in a big way.
Integrity (I:H): They could widely tamper with or forge data—trust in the data is badly hurt.
Availability (A:H): Could take the service down hard or make it unusable for people who depend on it.

1.0

5.9

[email protected]

8.8

3.1

HIGH

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H Click to expand

Attack vector (AV:N): Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L): Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:L): A normal user session is enough; they don’t have to be admin.
User interaction (UI:N): Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U): Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H): Serious risk that confidential data gets exposed in a big way.
Integrity (I:H): They could widely tamper with or forge data—trust in the data is badly hurt.
Availability (A:H): Could take the service down hard or make it unusable for people who depend on it.

2.8

5.9

[email protected]

6.5

2.0

MEDIUM

AV:N/AC:L/Au:S/C:P/I:P/A:P Click to expand

Access vector (AV:N): Can be exploited remotely over network reachability.
Access complexity (AC:L): Exploitation conditions are straightforward and predictable.
Authentication (AU:S): A single authentication is required.
Confidentiality impact (C:P): Partial confidentiality impact.
Integrity impact (I:P): Partial integrity impact.
Availability impact (A:P): Partial availability impact.

8.0

6.4

[email protected]

Affected software / configurations for CVE-2020-7862

Vendor	Product	Version	Raw CPE
helpu	helpuftclient	3.0.0.0	cpe:2.3:a:helpu:helpuftclient:3.0.0.0:::::windows::
helpu	helpuftserver	3.0.0.0	cpe:2.3:a:helpu:helpuftserver:3.0.0.0:::::windows::
helpu	helpuserver	1.0.0.2	cpe:2.3:a:helpu:helpuserver:1.0.0.2:::::windows::
helpu	helpuviewer	2018.5.21.0	cpe:2.3:a:helpu:helpuviewer:2018.5.21.0:::::windows::

References for CVE-2020-7862

URL	Tags
https://helpu.co.kr/customer/download.html	Vendor Advisory
https://krcert.or.kr/krcert/secNoticeView.do?bulletin_writing_sequence=36094	Third Party Advisory

URL

CVE-2020-7862 | HelpU Overflow Vulnerability

Exploit prediction scoring system (EPSS) score for CVE-2020-7862

Common vulnerability scoring system (CVSS) metrics for CVE-2020-7862

Weakness enumeration for CVE-2020-7862

Affected software / configurations for CVE-2020-7862

References for CVE-2020-7862