CVE-2020-9758

An issue was discovered in chat.php in LiveZilla Live Chat 8.0.1.3 (Helpdesk). A blind JavaScript injection lies in the name parameter. Triggering this can fetch the username and passwords of the helpdesk employees in the URI. This leads to a privilege escalation, from unauthenticated to user-level access, leading to full account takeover. The attack fetches multiple credentials because they are stored in the database (stored XSS). This affects the mobile/chat URI via the lgn and psswrd parameters.

Published: 2020-03-09 Last update: 2024-11-21 Assigner: [email protected] Source: [email protected]
NVD Status：Modified，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2020-9758 is rated High Risk (67.7/100): CVSS Critical severity, with medium exploitation likelihood (EPSS 2.42%). High exploitation likelihood—assess exposure and prioritize remediation.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2020-9758

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2025-11-21 2.71% 2.42% -0.29%
2 2025-11-18 2.40% 2.71% +0.30%
3 2025-05-19 — 2.40% —

Full EPSS history (17 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2020-9758

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
9.6 3.1 CRITICAL
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:H/A:H Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:N)
No account or special rights needed—anonymous or random user is enough.
User interaction (UI:R)
A real person has to do something—click, install, enable—otherwise it doesn’t land.
Scope (S:C)
Breaking this can reach past the original component and bite other resources—bigger blast radius.
Confidentiality (C:H)
Serious risk that confidential data gets exposed in a big way.
Integrity (I:H)
They could widely tamper with or forge data—trust in the data is badly hurt.
Availability (A:H)
Could take the service down hard or make it unusable for people who depend on it.
 2.8 6.0 [email protected]
4.3 2.0 MEDIUM
AV:N/AC:M/Au:N/C:N/I:P/A:N Click to expand
Access vector (AV:N)
Can be exploited remotely over network reachability.
Access complexity (AC:M)
Exploitation needs some favorable conditions, but not exceptional ones.
Authentication (AU:N)
No authentication is required.
Confidentiality impact (C:N)
No confidentiality impact.
Integrity impact (I:P)
Partial integrity impact.
Availability impact (A:N)
No availability impact.
 8.6 2.9 [email protected]

Weakness enumeration for CVE-2020-9758

Affected software / configurations for CVE-2020-9758

Vendor Product Version Raw CPE
livezilla livezilla < 8.0.1.3 cpe:2.3:a:livezilla:livezilla:*:*:*:*:*:*:*:*

References for CVE-2020-9758

URL Tags
https://github.com/ari034/CVE-2020-9758 Third Party Advisory
cvelogic Threat Intelligence