CVE-2021-36092 [Medium]

It's possible to create an email which contains specially crafted link and it can be used to perform XSS attack. This issue affects: OTRS AG ((OTRS)) Community Edition:6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.

#	Date	Old EPSS score	New EPSS score	Delta (New - Old)
1	2026-06-15	0.41%	0.72%	+0.31%
2	2025-08-06	0.68%	0.41%	-0.27%
3	2025-07-30	—	0.68%	—

Date

Old EPSS score

New EPSS score

Delta (New - Old)

2026-06-15

0.41%

0.72%

+0.31%

2025-08-06

0.68%

0.41%

-0.27%

2025-07-30

—

0.68%

—

Base score	Version	Severity	Vector	Exploitability	Impact	Score source
6.5	3.1	MEDIUM	`CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N` Click to expand Attack vector (AV:N) Could be attacked over the internet or any normal routed network—not just someone sitting at the machine. Attack complexity (AC:L) Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup. Privileges required (PR:N) No account or special rights needed—anonymous or random user is enough. User interaction (UI:R) A real person has to do something—click, install, enable—otherwise it doesn’t land. Scope (S:U) Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems. Confidentiality (C:H) Serious risk that confidential data gets exposed in a big way. Integrity (I:N) Data isn’t meaningfully altered or forged. Availability (A:N) Service keeps running; no real outage angle.	2.8	3.6	[email protected]
6.1	3.1	MEDIUM	`CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N` Click to expand Attack vector (AV:N) Could be attacked over the internet or any normal routed network—not just someone sitting at the machine. Attack complexity (AC:L) Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup. Privileges required (PR:N) No account or special rights needed—anonymous or random user is enough. User interaction (UI:R) A real person has to do something—click, install, enable—otherwise it doesn’t land. Scope (S:C) Breaking this can reach past the original component and bite other resources—bigger blast radius. Confidentiality (C:L) Some sensitive info could get out, but not a total data dump. Integrity (I:L) Attackers could change some data, but it’s limited—not everything goes. Availability (A:N) Service keeps running; no real outage angle.	2.8	2.7	[email protected]
4.3	2.0	MEDIUM	`AV:N/AC:M/Au:N/C:N/I:P/A:N` Click to expand Access vector (AV:N) Can be exploited remotely over network reachability. Access complexity (AC:M) Exploitation needs some favorable conditions, but not exceptional ones. Authentication (AU:N) No authentication is required. Confidentiality impact (C:N) No confidentiality impact. Integrity impact (I:P) Partial integrity impact. Availability impact (A:N) No availability impact.	8.6	2.9	[email protected]

Base score

Version

Severity

Vector

Exploitability

Impact

Score source

6.5

3.1

MEDIUM

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N Click to expand

Attack vector (AV:N): Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L): Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:N): No account or special rights needed—anonymous or random user is enough.
User interaction (UI:R): A real person has to do something—click, install, enable—otherwise it doesn’t land.
Scope (S:U): Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H): Serious risk that confidential data gets exposed in a big way.
Integrity (I:N): Data isn’t meaningfully altered or forged.
Availability (A:N): Service keeps running; no real outage angle.

2.8

3.6

[email protected]

6.1

3.1

MEDIUM

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N Click to expand

Attack vector (AV:N): Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L): Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:N): No account or special rights needed—anonymous or random user is enough.
User interaction (UI:R): A real person has to do something—click, install, enable—otherwise it doesn’t land.
Scope (S:C): Breaking this can reach past the original component and bite other resources—bigger blast radius.
Confidentiality (C:L): Some sensitive info could get out, but not a total data dump.
Integrity (I:L): Attackers could change some data, but it’s limited—not everything goes.
Availability (A:N): Service keeps running; no real outage angle.

2.8

2.7

[email protected]

4.3

2.0

MEDIUM

AV:N/AC:M/Au:N/C:N/I:P/A:N Click to expand

Access vector (AV:N): Can be exploited remotely over network reachability.
Access complexity (AC:M): Exploitation needs some favorable conditions, but not exceptional ones.
Authentication (AU:N): No authentication is required.
Confidentiality impact (C:N): No confidentiality impact.
Integrity impact (I:P): Partial integrity impact.
Availability impact (A:N): No availability impact.

8.6

2.9

[email protected]

OS Trackers for CVE-2021-36092

vendor	priority	summary	link
`ubuntu`	medium	CVE-2021-36092 medium priority: Ubuntu including 1 source packages (otrs2), 15 status rows across 15 suites (bionic, focal, hirsute, impish, jammy, kinetic, lunar, mantic, noble, oracular, plucky, questing, trusty, upstream, xenial): DNE 8, needs-triage 5, ignored 2.	https://ubuntu.com/security/CVE-2021-36092

Affected software / configurations for CVE-2021-36092

Vendor	Product	Version	Raw CPE
otrs	otrs	>= 6.0.0, <= 6.0.32	cpe:2.3:a:otrs:otrs:::::community:::*
otrs	otrs	>= 7.0.0, < 7.0.28	cpe:2.3:a:otrs:otrs::::::::
otrs	otrs	>= 8.0.0, < 8.0.15	cpe:2.3:a:otrs:otrs::::::::

References for CVE-2021-36092

URL	Tags
https://otrs.com/release-notes/otrs-security-advisory-2021-15/	Vendor Advisory

URL

CVE-2021-36092 | XSS attack using special link in email

Exploit prediction scoring system (EPSS) score for CVE-2021-36092

Common vulnerability scoring system (CVSS) metrics for CVE-2021-36092

Weakness enumeration for CVE-2021-36092

OS Trackers for CVE-2021-36092

Affected software / configurations for CVE-2021-36092

References for CVE-2021-36092