CVE-2021-43972

An unrestricted file copy vulnerability in /UserSelfServiceSettings.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to copy arbitrary files on the server filesystem to the web root (with an arbitrary filename) via the tempFile and fileName parameters in the HTTP POST body.

Published: 2022-01-11 Last update: 2026-06-17 Assigner: [email protected] Source: [email protected]
NVD Status：Modified，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2021-43972 is rated Moderate Risk (51.8/100): CVSS Medium severity, with medium exploitation likelihood (EPSS 1.47%). EPSS rose +1.24% over the last day, indicating growing attacker interest. Review affected assets and schedule remediation.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2021-43972

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2026-06-15 0.23% 1.47% +1.24%
2 2025-03-30 0.26% 0.23% -0.03%
3 2025-03-29 — 0.26% —

Full EPSS history (6 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2021-43972

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
6.5 3.1 MEDIUM
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:L)
A normal user session is enough; they don’t have to be admin.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:N)
Doesn’t really leak secrets in a meaningful way.
Integrity (I:H)
They could widely tamper with or forge data—trust in the data is badly hurt.
Availability (A:N)
Service keeps running; no real outage angle.
 2.8 3.6 [email protected]
6.8 2.0 MEDIUM
AV:N/AC:L/Au:S/C:N/I:C/A:N Click to expand
Access vector (AV:N)
Can be exploited remotely over network reachability.
Access complexity (AC:L)
Exploitation conditions are straightforward and predictable.
Authentication (AU:S)
A single authentication is required.
Confidentiality impact (C:N)
No confidentiality impact.
Integrity impact (I:C)
Complete integrity impact.
Availability impact (A:N)
No availability impact.
 8.0 6.9 [email protected]

Weakness enumeration for CVE-2021-43972

Affected software / configurations for CVE-2021-43972

Vendor Product Version Raw CPE
sysaid sysaid 20.4.74 cpe:2.3:a:sysaid:sysaid:20.4.74:b10:*:*:*:*:*:*

References for CVE-2021-43972

cvelogic Threat Intelligence