CVE-2023-20010 [High] | SQL Injection in Unified Communications Manager

A vulnerability in the web-based management interface of Cisco Unified Communications Manager (Unified CM) and Cisco Unified Communications Manager Session Management Edition (Unified CM SME) could allow an authenticated, remote attacker to conduct SQL injection attacks on an affected system. This vulnerability exists because the web-based management interface inadequately validates user input. An attacker could exploit this vulnerability by authenticating to the application as a low-privileged user and sending crafted SQL queries to an affected system. A successful exploit could allow the attacker to read or modify any data on the underlying database or elevate their privileges.

#	Date	Old EPSS score	New EPSS score	Delta (New - Old)
1	2026-06-15	0.29%	0.90%	+0.61%
2	2026-03-19	0.65%	0.29%	-0.36%
3	2026-02-01	—	0.65%	—

Date

Old EPSS score

New EPSS score

Delta (New - Old)

2026-06-15

0.29%

0.90%

+0.61%

2026-03-19

0.65%

0.29%

-0.36%

2026-02-01

—

0.65%

—

Base score	Version	Severity	Vector	Exploitability	Impact	Score source
8.1	3.1	HIGH	`CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N` Click to expand Attack vector (AV:N) Could be attacked over the internet or any normal routed network—not just someone sitting at the machine. Attack complexity (AC:L) Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup. Privileges required (PR:L) A normal user session is enough; they don’t have to be admin. User interaction (UI:N) Nobody has to click “OK” or open a trap file; it can work without a victim helping. Scope (S:U) Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems. Confidentiality (C:H) Serious risk that confidential data gets exposed in a big way. Integrity (I:H) They could widely tamper with or forge data—trust in the data is badly hurt. Availability (A:N) Service keeps running; no real outage angle.	2.8	5.2	[email protected]
8.8	3.1	HIGH	`CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H` Click to expand Attack vector (AV:N) Could be attacked over the internet or any normal routed network—not just someone sitting at the machine. Attack complexity (AC:L) Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup. Privileges required (PR:L) A normal user session is enough; they don’t have to be admin. User interaction (UI:N) Nobody has to click “OK” or open a trap file; it can work without a victim helping. Scope (S:U) Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems. Confidentiality (C:H) Serious risk that confidential data gets exposed in a big way. Integrity (I:H) They could widely tamper with or forge data—trust in the data is badly hurt. Availability (A:H) Could take the service down hard or make it unusable for people who depend on it.	2.8	5.9	[email protected]

Base score

Version

Severity

Vector

Exploitability

Impact

Score source

8.1

3.1

HIGH

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N Click to expand

Attack vector (AV:N): Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L): Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:L): A normal user session is enough; they don’t have to be admin.
User interaction (UI:N): Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U): Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H): Serious risk that confidential data gets exposed in a big way.
Integrity (I:H): They could widely tamper with or forge data—trust in the data is badly hurt.
Availability (A:N): Service keeps running; no real outage angle.

2.8

5.2

[email protected]

8.8

3.1

HIGH

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H Click to expand

Attack vector (AV:N): Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L): Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:L): A normal user session is enough; they don’t have to be admin.
User interaction (UI:N): Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U): Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H): Serious risk that confidential data gets exposed in a big way.
Integrity (I:H): They could widely tamper with or forge data—trust in the data is badly hurt.
Availability (A:H): Could take the service down hard or make it unusable for people who depend on it.

2.8

5.9

[email protected]

Affected software / configurations for CVE-2023-20010

Vendor	Product	Version	Raw CPE
cisco	unified_communications_manager	< 12.5\(1\)su7	cpe:2.3:a:cisco:unified_communications_manager:::::session_management:::*
cisco	unified_communications_manager	>= 11.5\(1\), < 12.5\(1\)su7	cpe:2.3:a:cisco:unified_communications_manager:::::-:::*
cisco	unified_communications_manager	>= 14.0, < 14su2	cpe:2.3:a:cisco:unified_communications_manager:::::-:::*
cisco	unified_communications_manager	>= 14.0, < 14su2	cpe:2.3:a:cisco:unified_communications_manager:::::session_management:::*

References for CVE-2023-20010

URL	Tags
https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-cucm-sql-rpPczR8n	Vendor Advisory

URL

CVE-2023-20010

Exploit prediction scoring system (EPSS) score for CVE-2023-20010

Common vulnerability scoring system (CVSS) metrics for CVE-2023-20010

Weakness enumeration for CVE-2023-20010

Affected software / configurations for CVE-2023-20010

References for CVE-2023-20010