CVE-2023-31597

An issue in Zammad v5.4.0 allows attackers to bypass e-mail verification using an arbitrary address and manipulate the data of the generated user. Attackers are also able to gain unauthorized access to existing tickets.

Published: 2023-05-18 Last update: 2026-06-17 Assigner: [email protected] Source: [email protected]
NVD Status：Modified，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2023-31597 is rated Low Risk (38/100): CVSS Medium severity, with low exploitation likelihood (EPSS 0.43%). Monitor for updates and reassess as exploit intelligence or EPSS changes.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2023-31597

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2026-06-15 0.23% 0.43% +0.20%
2 2026-05-20 0.32% 0.23% -0.09%
3 2026-05-19 — 0.32% —

Full EPSS history (9 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2023-31597

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
6.5 3.1 MEDIUM
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:N)
No account or special rights needed—anonymous or random user is enough.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:L)
Some sensitive info could get out, but not a total data dump.
Integrity (I:L)
Attackers could change some data, but it’s limited—not everything goes.
Availability (A:N)
Service keeps running; no real outage angle.
 3.9 2.5 [email protected]
6.5 3.1 MEDIUM
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:N)
No account or special rights needed—anonymous or random user is enough.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:L)
Some sensitive info could get out, but not a total data dump.
Integrity (I:L)
Attackers could change some data, but it’s limited—not everything goes.
Availability (A:N)
Service keeps running; no real outage angle.
 3.9 2.5 134c704f-9b21-4f2e-91b3-4a467353bcc0

Weakness enumeration for CVE-2023-31597

Affected software / configurations for CVE-2023-31597

Vendor Product Version Raw CPE
zammad zammad < 5.4.1 cpe:2.3:a:zammad:zammad:*:*:*:*:*:*:*:*

References for CVE-2023-31597

URL Tags
https://zammad.com/de/advisories/zaa-2023-03 Patch Vendor Advisory
cvelogic Threat Intelligence