CVE-2023-38057 | XSS stored in survey answers

An improper input validation vulnerability in OTRS Survey modules allows any attacker with a link to a valid and unanswered survey request to inject javascript code in free text answers. This allows a cross site scripting attack while reading the replies as authenticated agent. This issue affects OTRS Survey module from 7.0.X before 7.0.32, from 8.0.X before 8.0.13 and ((OTRS)) Community Edition Survey module from 6.0.X through 6.0.22.

Published: 2023-07-24 Last update: 2026-06-17 Assigner: [email protected] Source: [email protected]
NVD Status：Modified，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2023-38057 is rated Low Risk (24.9/100): CVSS Medium severity, with low exploitation likelihood (EPSS 0.33%). Monitor for updates and reassess as exploit intelligence or EPSS changes.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2023-38057

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2026-06-15 0.46% 0.33% -0.13%
2 2026-04-18 0.37% 0.46% +0.09%
3 2026-03-20 — 0.37% —

Full EPSS history (11 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2023-38057

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
4.1 3.1 MEDIUM
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:L)
A normal user session is enough; they don’t have to be admin.
User interaction (UI:R)
A real person has to do something—click, install, enable—otherwise it doesn’t land.
Scope (S:C)
Breaking this can reach past the original component and bite other resources—bigger blast radius.
Confidentiality (C:N)
Doesn’t really leak secrets in a meaningful way.
Integrity (I:L)
Attackers could change some data, but it’s limited—not everything goes.
Availability (A:N)
Service keeps running; no real outage angle.
 2.3 1.4 [email protected]
5.4 3.1 MEDIUM
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:L)
A normal user session is enough; they don’t have to be admin.
User interaction (UI:R)
A real person has to do something—click, install, enable—otherwise it doesn’t land.
Scope (S:C)
Breaking this can reach past the original component and bite other resources—bigger blast radius.
Confidentiality (C:L)
Some sensitive info could get out, but not a total data dump.
Integrity (I:L)
Attackers could change some data, but it’s limited—not everything goes.
Availability (A:N)
Service keeps running; no real outage angle.
 2.3 2.7 [email protected]

Weakness enumeration for CVE-2023-38057

OS Trackers for CVE-2023-38057

vendor priority summary link
ubuntu medium CVE-2023-38057 medium priority: Ubuntu including 2 source packages (otrs2, znuny), 23 status rows across 12 suites (bionic, focal, jammy, lunar, mantic, noble, oracular, plucky, questing, trusty, upstream, xenial): DNE 8, needs-triage 8, ignored 7. https://ubuntu.com/security/CVE-2023-38057

Affected software / configurations for CVE-2023-38057

Vendor Product Version Raw CPE
otrs survey >= 6.0.0, <= 6.0.22 cpe:2.3:a:otrs:survey:*:*:*:*:community:*:*:*
otrs survey >= 7.0.0, < 7.0.32 cpe:2.3:a:otrs:survey:*:*:*:*:-:*:*:*
otrs survey >= 8.0.0, < 8.0.13 cpe:2.3:a:otrs:survey:*:*:*:*:-:*:*:*

References for CVE-2023-38057

cvelogic Threat Intelligence