CVE-2023-38058 | Tickets can be moved without permissions

An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.

Published: 2023-07-24 Last update: 2026-06-17 Assigner: [email protected] Source: [email protected]
NVD Status：Modified，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2023-38058 is rated Low Risk (25.1/100): CVSS Medium severity, with low exploitation likelihood (EPSS 0.33%). Monitor for updates and reassess as exploit intelligence or EPSS changes.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2023-38058

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2026-06-15 0.15% 0.33% +0.18%
2 2026-01-01 0.12% 0.15% +0.04%
3 2025-11-21 — 0.12% —

Full EPSS history (10 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2023-38058

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
4.1 3.1 MEDIUM
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:L)
A normal user session is enough; they don’t have to be admin.
User interaction (UI:R)
A real person has to do something—click, install, enable—otherwise it doesn’t land.
Scope (S:C)
Breaking this can reach past the original component and bite other resources—bigger blast radius.
Confidentiality (C:N)
Doesn’t really leak secrets in a meaningful way.
Integrity (I:L)
Attackers could change some data, but it’s limited—not everything goes.
Availability (A:N)
Service keeps running; no real outage angle.
 2.3 1.4 [email protected]
4.3 3.1 MEDIUM
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:L)
A normal user session is enough; they don’t have to be admin.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:N)
Doesn’t really leak secrets in a meaningful way.
Integrity (I:L)
Attackers could change some data, but it’s limited—not everything goes.
Availability (A:N)
Service keeps running; no real outage angle.
 2.8 1.4 [email protected]

Weakness enumeration for CVE-2023-38058

OS Trackers for CVE-2023-38058

vendor priority summary link
ubuntu medium CVE-2023-38058 medium priority: Ubuntu including 2 source packages (otrs2, znuny), 23 status rows across 12 suites (bionic, focal, jammy, lunar, mantic, noble, oracular, plucky, questing, trusty, upstream, xenial): DNE 8, needs-triage 8, ignored 7. https://ubuntu.com/security/CVE-2023-38058

Affected software / configurations for CVE-2023-38058

Vendor Product Version Raw CPE
otrs otrs >= 8.0.0, < 8.0.35 cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

References for CVE-2023-38058

cvelogic Threat Intelligence