CVE-2023-38059 | External pictures can be loaded even if not allowed by configuration

The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Published: 2023-10-16 Last update: 2026-06-17 Assigner: [email protected] Source: [email protected]
NVD Status：Modified，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2023-38059 is rated Low Risk (33.9/100): CVSS Medium severity, with low exploitation likelihood (EPSS 0.46%). Monitor for updates and reassess as exploit intelligence or EPSS changes.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2023-38059

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2026-06-15 0.37% 0.46% +0.09%
2 2026-03-12 0.28% 0.37% +0.09%
3 2025-12-28 — 0.28% —

Full EPSS history (15 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2023-38059

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
5.3 3.1 MEDIUM
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:N)
No account or special rights needed—anonymous or random user is enough.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:L)
Some sensitive info could get out, but not a total data dump.
Integrity (I:N)
Data isn’t meaningfully altered or forged.
Availability (A:N)
Service keeps running; no real outage angle.
 3.9 1.4 [email protected]
5.3 3.1 MEDIUM
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:N)
No account or special rights needed—anonymous or random user is enough.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:L)
Some sensitive info could get out, but not a total data dump.
Integrity (I:N)
Data isn’t meaningfully altered or forged.
Availability (A:N)
Service keeps running; no real outage angle.
 3.9 1.4 [email protected]

Weakness enumeration for CVE-2023-38059

OS Trackers for CVE-2023-38059

vendor priority summary link
ubuntu medium CVE-2023-38059 medium priority: Ubuntu including 2 source packages (otrs2, znuny), 24 status rows across 12 suites (bionic, focal, jammy, lunar, mantic, noble, oracular, plucky, questing, trusty, upstream, xenial): DNE 8, ignored 8, needs-triage 8. https://ubuntu.com/security/CVE-2023-38059

Affected software / configurations for CVE-2023-38059

Vendor Product Version Raw CPE
otrs otrs >= 6.0.0, <= 6.0.34 cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
otrs otrs >= 7.0.0, < 7.0.47 cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
otrs otrs >= 8.0.0, < 8.0.37 cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

References for CVE-2023-38059

cvelogic Threat Intelligence