CVE-2024-23792 | Insufficient access control

When adding attachments to ticket comments, another user can add attachments as well impersonating the orginal user. The attack requires a logged-in other user to know the UUID. While the legitimate user completes the comment, the malicious user can add more files to the comment. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.

Published: 2024-01-29 Last update: 2024-11-21 Assigner: [email protected] Source: [email protected]
NVD Status：Modified，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2024-23792 is rated Low Risk (31.6/100): CVSS Medium severity, with low exploitation likelihood (EPSS 0.14%). Monitor for updates and reassess as exploit intelligence or EPSS changes.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2024-23792

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2025-03-30 0.21% 0.14% -0.08%
2 2025-03-29 0.05% 0.21% +0.16%
3 2025-02-04 — 0.05% —

Full EPSS history (4 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2024-23792

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
5.3 3.1 MEDIUM
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:N/I:H/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:H)
Even with access, the exploit needs extra luck, timing, or a fussy environment to actually work.
Privileges required (PR:L)
A normal user session is enough; they don’t have to be admin.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:N)
Doesn’t really leak secrets in a meaningful way.
Integrity (I:H)
They could widely tamper with or forge data—trust in the data is badly hurt.
Availability (A:N)
Service keeps running; no real outage angle.
 1.6 3.6 [email protected]
6.5 3.1 MEDIUM
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:L)
A normal user session is enough; they don’t have to be admin.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:N)
Doesn’t really leak secrets in a meaningful way.
Integrity (I:H)
They could widely tamper with or forge data—trust in the data is badly hurt.
Availability (A:N)
Service keeps running; no real outage angle.
 2.8 3.6 [email protected]

Weakness enumeration for CVE-2024-23792

OS Trackers for CVE-2024-23792

vendor priority summary link
ubuntu medium CVE-2024-23792 medium priority: Ubuntu including 2 source packages (otrs2, znuny), 22 status rows across 12 suites (bionic, focal, jammy, lunar, mantic, noble, oracular, plucky, questing, trusty, upstream, xenial): DNE 11, needs-triage 8, ignored 3. https://ubuntu.com/security/CVE-2024-23792

Affected software / configurations for CVE-2024-23792

Vendor Product Version Raw CPE
otrs otrs >= 7.0.0, < 7.0.49 cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
otrs otrs >= 8.0.0, < 2024.1.1 cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

References for CVE-2024-23792

cvelogic Threat Intelligence