CVE-2024-28987 | SolarWinds Web Help Desk Hardcoded Credential Vulnerability

Exp

The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.

Published: 2024-08-21 Last update: 2025-10-27 Assigner: [email protected] Source: [email protected]
NVD Status：Analyzed，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2024-28987 is rated Critical Active Threat (96.5/100): CVSS Critical severity, with high exploitation likelihood (EPSS 94.29%, 100th percentile). CISA KEV confirms active exploitation (added 2024-10-15) affecting SolarWinds / Web Help Desk. a weakness (CWE-798) Unauthenticated remote administrative access may be possible. The CISA remediation deadline has passed—treat as an emergency patch priority.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

CISA KEV Record for CVE-2024-28987

Name: SolarWinds Web Help Desk Hardcoded Credential Vulnerability · CISA KEV detail

Exploit added: 2024-10-15

Action due: 2024-11-05

Required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

Exploit prediction scoring system (EPSS) score for CVE-2024-28987

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2026-03-25 94.17% 94.29% +0.12%
2 2026-02-19 94.29% 94.17% -0.12%
3 2025-11-21 — 94.29% —

Full EPSS history (24 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2024-28987

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
9.1 3.1 CRITICAL
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:N)
No account or special rights needed—anonymous or random user is enough.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H)
Serious risk that confidential data gets exposed in a big way.
Integrity (I:H)
They could widely tamper with or forge data—trust in the data is badly hurt.
Availability (A:N)
Service keeps running; no real outage angle.
 3.9 5.2 [email protected]
9.1 3.1 CRITICAL
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:N)
No account or special rights needed—anonymous or random user is enough.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H)
Serious risk that confidential data gets exposed in a big way.
Integrity (I:H)
They could widely tamper with or forge data—trust in the data is badly hurt.
Availability (A:N)
Service keeps running; no real outage angle.
 3.9 5.2 [email protected]

Weakness enumeration for CVE-2024-28987

Affected software / configurations for CVE-2024-28987

Vendor Product Version Raw CPE
solarwinds web_help_desk < 12.8.3 cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:*
solarwinds web_help_desk 12.8.3 cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-:*:*:*:*:*:*
solarwinds web_help_desk 12.8.3 cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix1:*:*:*:*:*:*

References for CVE-2024-28987

cvelogic Threat Intelligence