CVE-2024-43443 | Stored XSS in process management

Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Published: 2024-08-26 Last update: 2026-04-15 Assigner: [email protected] Source: [email protected]
NVD Status：Deferred，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2024-43443 is rated Low Risk (29.4/100): CVSS Medium severity, with low exploitation likelihood (EPSS 0.36%). Monitor for updates and reassess as exploit intelligence or EPSS changes.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2024-43443

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2026-06-15 0.11% 0.36% +0.25%
2 2025-11-21 0.22% 0.11% -0.12%
3 2025-11-18 — 0.22% —

Full EPSS history (7 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2024-43443

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
4.9 3.1 MEDIUM
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:H)
They need powerful rights—admin, root, or similar—before this pays off.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:N)
Doesn’t really leak secrets in a meaningful way.
Integrity (I:H)
They could widely tamper with or forge data—trust in the data is badly hurt.
Availability (A:N)
Service keeps running; no real outage angle.
 1.2 3.6 [email protected]

Weakness enumeration for CVE-2024-43443

OS Trackers for CVE-2024-43443

vendor priority summary link
ubuntu medium CVE-2024-43443 medium priority: Ubuntu including 1 source packages (znuny), 7 status rows across 7 suites (focal, jammy, noble, oracular, plucky, questing, upstream): needs-triage 3, DNE 2, ignored 2. https://ubuntu.com/security/CVE-2024-43443

Affected software / configurations for CVE-2024-43443

Vendor Product Version Raw CPE
No affected products in dataset.

References for CVE-2024-43443

cvelogic Threat Intelligence