CVE-2024-57727

Exp

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

Published: 2025-01-15 Last update: 2025-11-04 Assigner: [email protected] Source: [email protected]
NVD Status：Analyzed，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2024-57727 is rated Critical Active Threat (91/100): CVSS High severity, with high exploitation likelihood (EPSS 95.07%, 100th percentile). CISA KEV confirms active exploitation (added 2025-02-13) affecting SimpleHelp / SimpleHelp. a weakness (CWE-22) Unauthenticated remote administrative access may be possible. EPSS rose +1.05% over the last day, indicating growing attacker interest. The CISA remediation deadline has passed—treat as an emergency patch priority.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

CISA KEV Record for CVE-2024-57727

Name: SimpleHelp Path Traversal Vulnerability · CISA KEV detail

Exploit added: 2025-02-13

Action due: 2025-03-06

Required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

Exploit prediction scoring system (EPSS) score for CVE-2024-57727

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2026-06-15 94.02% 95.07% +1.05%
2 2026-04-24 94.13% 94.02% -0.11%
3 2026-04-21 — 94.13% —

Full EPSS history (39 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2024-57727

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
7.5 3.1 HIGH
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:N)
No account or special rights needed—anonymous or random user is enough.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H)
Serious risk that confidential data gets exposed in a big way.
Integrity (I:N)
Data isn’t meaningfully altered or forged.
Availability (A:N)
Service keeps running; no real outage angle.
 3.9 3.6 [email protected]
9.1 3.1 CRITICAL
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:N)
No account or special rights needed—anonymous or random user is enough.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H)
Serious risk that confidential data gets exposed in a big way.
Integrity (I:H)
They could widely tamper with or forge data—trust in the data is badly hurt.
Availability (A:N)
Service keeps running; no real outage angle.
 3.9 5.2 134c704f-9b21-4f2e-91b3-4a467353bcc0

Weakness enumeration for CVE-2024-57727

Affected software / configurations for CVE-2024-57727

Vendor Product Version Raw CPE
simple-help simplehelp < 5.5.8 cpe:2.3:a:simple-help:simplehelp:*:*:*:*:*:*:*:*

References for CVE-2024-57727

cvelogic Threat Intelligence