CVE-2025-12022 | ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Trash Restore

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_restore_trash' AJAX endpoint in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore all deleted tickets.

Published: 2025-11-21 Last update: 2025-12-03 Assigner: [email protected] Source: [email protected]
NVD Status：Analyzed，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2025-12022 is rated Low Risk (19.4/100): CVSS Medium severity, with low exploitation likelihood (EPSS 0.03%). Low composite risk—no urgent action required; patch on your normal maintenance cycle and revisit priority if CVSS or EPSS increases.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2025-12022

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2025-11-21 — 0.03% —

Full EPSS history (1 record total)

Common vulnerability scoring system (CVSS) metrics for CVE-2025-12022

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
4.3 3.1 MEDIUM
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:L)
A normal user session is enough; they don’t have to be admin.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:N)
Doesn’t really leak secrets in a meaningful way.
Integrity (I:L)
Attackers could change some data, but it’s limited—not everything goes.
Availability (A:N)
Service keeps running; no real outage angle.
 2.8 1.4 [email protected]

Weakness enumeration for CVE-2025-12022

Affected software / configurations for CVE-2025-12022

Vendor Product Version Raw CPE
elula wsdesk < 3.3.2 cpe:2.3:a:elula:wsdesk:*:*:*:*:free:wordpress:*:*

References for CVE-2025-12022

cvelogic Threat Intelligence