A vulnerability in the Contact Center Express (CCX) Editor application of Cisco Unified CCX could allow an unauthenticated, remote attacker to bypass authentication and obtain administrative permissions pertaining to script creation and execution. This vulnerability is due to improper authentication mechanisms in the communication between the CCX Editor and an affected Unified CCX server. An attacker could exploit this vulnerability by redirecting the authentication flow to a malicious server and tricking the CCX Editor into believing the authentication was successful. A successful exploit could allow the attacker to create and execute arbitrary scripts on the underlying operating system of an affected Unified CCX server, as an internal non-root user account.
Conclusion & alert: CVE-2025-20358 is rated Moderate Risk (56.5/100): CVSS Critical severity, with medium exploitation likelihood (EPSS 0.88%). Mandatory action: Review affected assets and schedule remediation.
Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.
EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).
| # | Date | Old EPSS score | New EPSS score | Delta (New - Old) |
|---|---|---|---|---|
| 1 | 2026-06-15 | 0.97% | 0.88% | -0.10% |
| 2 | 2026-06-11 | 0.68% | 0.97% | +0.29% |
| 3 | 2026-06-01 | — | 0.68% | — |
Full EPSS history (12 records total)
CVSS metrics for this CVE.
| Base score | Version | Severity | Vector | Exploitability | Impact | Score source |
|---|---|---|---|---|---|---|
| 9.4 | 3.1 | CRITICAL |
|
3.9 | 5.5 | [email protected] |
| 9.8 | 3.1 | CRITICAL |
|
3.9 | 5.9 | [email protected] |
| Vendor | Product | Version | Raw CPE |
|---|---|---|---|
| cisco | unified_contact_center_express | < 12.5\(1\)_su03_es07 | cpe:2.3:a:cisco:unified_contact_center_express:*:*:*:*:*:*:*:* |
| cisco | unified_contact_center_express | 15.0 | cpe:2.3:a:cisco:unified_contact_center_express:15.0:*:*:*:*:*:*:* |