CVE-2025-21628 | Chatwoot has a Blind SQL-injection in Conversation and Contacts filters

Chatwoot is a customer engagement suite. Prior to 3.16.0, conversation and contact filters endpoints did not sanitize the input of query_operator passed from the frontend or the API. This provided any actor who is authenticated, an attack vector to run arbitrary SQL within the filter query by adding a tautological WHERE clause. This issue is patched with v3.16.0.

Published: 2025-01-09 Last update: 2025-10-29 Assigner: [email protected] Source: [email protected]
NVD Status：Analyzed，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2025-21628 is rated Moderate Risk (61.7/100): CVSS Critical severity, with medium exploitation likelihood (EPSS 0.67%). Review affected assets and schedule remediation.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2025-21628

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2026-05-31 0.50% 0.67% +0.18%
2 2026-02-21 0.31% 0.50% +0.18%
3 2026-02-17 — 0.31% —

Full EPSS history (10 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2025-21628

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
9.1 3.1 CRITICAL
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:L/A:L Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:L)
A normal user session is enough; they don’t have to be admin.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:C)
Breaking this can reach past the original component and bite other resources—bigger blast radius.
Confidentiality (C:H)
Serious risk that confidential data gets exposed in a big way.
Integrity (I:L)
Attackers could change some data, but it’s limited—not everything goes.
Availability (A:L)
Might cause slowdowns, glitches, or partial disruption—not a full brick.
 3.1 5.3 [email protected]
8.8 3.1 HIGH
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:L)
A normal user session is enough; they don’t have to be admin.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H)
Serious risk that confidential data gets exposed in a big way.
Integrity (I:H)
They could widely tamper with or forge data—trust in the data is badly hurt.
Availability (A:H)
Could take the service down hard or make it unusable for people who depend on it.
 2.8 5.9 [email protected]

Weakness enumeration for CVE-2025-21628

Affected software / configurations for CVE-2025-21628

Vendor Product Version Raw CPE
chatwoot chatwoot >= 2.16.1, < 3.16.0 cpe:2.3:a:chatwoot:chatwoot:*:*:*:*:*:*:*:*

References for CVE-2025-21628

cvelogic Threat Intelligence