CVE-2020-1779 [Medium] | Information Disclosure in Ticket Forms

When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.

#	Date	Old EPSS score	New EPSS score	Delta (New - Old)
1	2026-06-15	0.33%	1.00%	+0.67%
2	2025-03-30	0.64%	0.33%	-0.31%
3	2025-03-29	—	0.64%	—

Date

Old EPSS score

New EPSS score

Delta (New - Old)

2026-06-15

0.33%

1.00%

+0.67%

2025-03-30

0.64%

0.33%

-0.31%

2025-03-29

—

0.64%

—

Base score	Version	Severity	Vector	Exploitability	Impact	Score source
4.3	3.1	MEDIUM	`CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N` Click to expand Attack vector (AV:A) Attacker has to be nearby on the network—same office, same link, that vibe—not the whole wide internet. Attack complexity (AC:L) Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup. Privileges required (PR:H) They need powerful rights—admin, root, or similar—before this pays off. User interaction (UI:R) A real person has to do something—click, install, enable—otherwise it doesn’t land. Scope (S:U) Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems. Confidentiality (C:H) Serious risk that confidential data gets exposed in a big way. Integrity (I:N) Data isn’t meaningfully altered or forged. Availability (A:N) Service keeps running; no real outage angle.	0.7	3.6	[email protected]
4.9	3.1	MEDIUM	`CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N` Click to expand Attack vector (AV:N) Could be attacked over the internet or any normal routed network—not just someone sitting at the machine. Attack complexity (AC:L) Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup. Privileges required (PR:H) They need powerful rights—admin, root, or similar—before this pays off. User interaction (UI:N) Nobody has to click “OK” or open a trap file; it can work without a victim helping. Scope (S:U) Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems. Confidentiality (C:H) Serious risk that confidential data gets exposed in a big way. Integrity (I:N) Data isn’t meaningfully altered or forged. Availability (A:N) Service keeps running; no real outage angle.	1.2	3.6	[email protected]
4.0	2.0	MEDIUM	`AV:N/AC:L/Au:S/C:P/I:N/A:N` Click to expand Access vector (AV:N) Can be exploited remotely over network reachability. Access complexity (AC:L) Exploitation conditions are straightforward and predictable. Authentication (AU:S) A single authentication is required. Confidentiality impact (C:P) Partial confidentiality impact. Integrity impact (I:N) No integrity impact. Availability impact (A:N) No availability impact.	8.0	2.9	[email protected]

Base score

Version

Severity

Vector

Exploitability

Impact

Score source

4.3

3.1

MEDIUM

CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N Click to expand

Attack vector (AV:A): Attacker has to be nearby on the network—same office, same link, that vibe—not the whole wide internet.
Attack complexity (AC:L): Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:H): They need powerful rights—admin, root, or similar—before this pays off.
User interaction (UI:R): A real person has to do something—click, install, enable—otherwise it doesn’t land.
Scope (S:U): Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H): Serious risk that confidential data gets exposed in a big way.
Integrity (I:N): Data isn’t meaningfully altered or forged.
Availability (A:N): Service keeps running; no real outage angle.

0.7

3.6

[email protected]

4.9

3.1

MEDIUM

CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N Click to expand

Attack vector (AV:N): Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L): Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:H): They need powerful rights—admin, root, or similar—before this pays off.
User interaction (UI:N): Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U): Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H): Serious risk that confidential data gets exposed in a big way.
Integrity (I:N): Data isn’t meaningfully altered or forged.
Availability (A:N): Service keeps running; no real outage angle.

1.2

3.6

[email protected]

4.0

2.0

MEDIUM

AV:N/AC:L/Au:S/C:P/I:N/A:N Click to expand

Access vector (AV:N): Can be exploited remotely over network reachability.
Access complexity (AC:L): Exploitation conditions are straightforward and predictable.
Authentication (AU:S): A single authentication is required.
Confidentiality impact (C:P): Partial confidentiality impact.
Integrity impact (I:N): No integrity impact.
Availability impact (A:N): No availability impact.

8.0

2.9

[email protected]

OS Trackers for CVE-2020-1779

vendor	priority	summary	link
`ubuntu`	medium	CVE-2020-1779 medium priority: Ubuntu including 1 source packages (otrs2), 16 status rows across 16 suites (bionic, focal, groovy, hirsute, impish, jammy, kinetic, lunar, mantic, noble, oracular, plucky, questing, trusty, upstream, xenial): DNE 8, needs-triage 5, ignored 3.	https://ubuntu.com/security/CVE-2020-1779

Affected software / configurations for CVE-2020-1779

Vendor	Product	Version	Raw CPE
otrs	ticket_forms	>= 6.0.0, <= 6.0.40	cpe:2.3:a:otrs:ticket_forms::::::::
otrs	ticket_forms	>= 7.0.0, <= 7.0.29	cpe:2.3:a:otrs:ticket_forms::::::::
otrs	ticket_forms	>= 8.0.0, <= 8.0.3	cpe:2.3:a:otrs:ticket_forms::::::::

References for CVE-2020-1779

URL	Tags
https://otrs.com/release-notes/otrs-security-advisory-2020-17/	Broken Link

URL

CVE-2020-1779 | Dynamic templates reveal sensitive data when OTRS tags are used

Exploit prediction scoring system (EPSS) score for CVE-2020-1779

Common vulnerability scoring system (CVSS) metrics for CVE-2020-1779

Weakness enumeration for CVE-2020-1779

OS Trackers for CVE-2020-1779

Affected software / configurations for CVE-2020-1779

References for CVE-2020-1779