CVE-2021-36093 [Medium] | Denial of Service in Otrs

It's possible to create an email which can be stuck while being processed by PostMaster filters, causing DoS. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.

#	Date	Old EPSS score	New EPSS score	Delta (New - Old)
1	2026-06-15	0.47%	1.07%	+0.60%
2	2025-12-28	0.38%	0.47%	+0.09%
3	2025-12-27	—	0.38%	—

Date

Old EPSS score

New EPSS score

Delta (New - Old)

2026-06-15

0.47%

1.07%

+0.60%

2025-12-28

0.38%

0.47%

+0.09%

2025-12-27

—

0.38%

—

Base score	Version	Severity	Vector	Exploitability	Impact	Score source
5.3	3.1	MEDIUM	`CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L` Click to expand Attack vector (AV:N) Could be attacked over the internet or any normal routed network—not just someone sitting at the machine. Attack complexity (AC:L) Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup. Privileges required (PR:N) No account or special rights needed—anonymous or random user is enough. User interaction (UI:N) Nobody has to click “OK” or open a trap file; it can work without a victim helping. Scope (S:U) Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems. Confidentiality (C:N) Doesn’t really leak secrets in a meaningful way. Integrity (I:N) Data isn’t meaningfully altered or forged. Availability (A:L) Might cause slowdowns, glitches, or partial disruption—not a full brick.	3.9	1.4	[email protected]
5.3	3.1	MEDIUM	`CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L` Click to expand Attack vector (AV:N) Could be attacked over the internet or any normal routed network—not just someone sitting at the machine. Attack complexity (AC:L) Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup. Privileges required (PR:N) No account or special rights needed—anonymous or random user is enough. User interaction (UI:N) Nobody has to click “OK” or open a trap file; it can work without a victim helping. Scope (S:U) Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems. Confidentiality (C:N) Doesn’t really leak secrets in a meaningful way. Integrity (I:N) Data isn’t meaningfully altered or forged. Availability (A:L) Might cause slowdowns, glitches, or partial disruption—not a full brick.	3.9	1.4	[email protected]
5.0	2.0	MEDIUM	`AV:N/AC:L/Au:N/C:N/I:N/A:P` Click to expand Access vector (AV:N) Can be exploited remotely over network reachability. Access complexity (AC:L) Exploitation conditions are straightforward and predictable. Authentication (AU:N) No authentication is required. Confidentiality impact (C:N) No confidentiality impact. Integrity impact (I:N) No integrity impact. Availability impact (A:P) Partial availability impact.	10.0	2.9	[email protected]

Base score

Version

Severity

Vector

Exploitability

Impact

Score source

5.3

3.1

MEDIUM

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L Click to expand

Attack vector (AV:N): Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L): Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:N): No account or special rights needed—anonymous or random user is enough.
User interaction (UI:N): Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U): Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:N): Doesn’t really leak secrets in a meaningful way.
Integrity (I:N): Data isn’t meaningfully altered or forged.
Availability (A:L): Might cause slowdowns, glitches, or partial disruption—not a full brick.

3.9

1.4

[email protected]

5.3

3.1

MEDIUM

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L Click to expand

Attack vector (AV:N): Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L): Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:N): No account or special rights needed—anonymous or random user is enough.
User interaction (UI:N): Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U): Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:N): Doesn’t really leak secrets in a meaningful way.
Integrity (I:N): Data isn’t meaningfully altered or forged.
Availability (A:L): Might cause slowdowns, glitches, or partial disruption—not a full brick.

3.9

1.4

[email protected]

5.0

2.0

MEDIUM

AV:N/AC:L/Au:N/C:N/I:N/A:P Click to expand

Access vector (AV:N): Can be exploited remotely over network reachability.
Access complexity (AC:L): Exploitation conditions are straightforward and predictable.
Authentication (AU:N): No authentication is required.
Confidentiality impact (C:N): No confidentiality impact.
Integrity impact (I:N): No integrity impact.
Availability impact (A:P): Partial availability impact.

10.0

2.9

[email protected]

OS Trackers for CVE-2021-36093

vendor	priority	summary	link
`ubuntu`	low	CVE-2021-36093 low priority: Ubuntu including 1 source packages (otrs2), 15 status rows across 15 suites (bionic, focal, hirsute, impish, jammy, kinetic, lunar, mantic, noble, oracular, plucky, questing, trusty, upstream, xenial): DNE 8, needs-triage 5, ignored 2.	https://ubuntu.com/security/CVE-2021-36093

Affected software / configurations for CVE-2021-36093

Vendor	Product	Version	Raw CPE
otrs	otrs	>= 6.0.1	cpe:2.3:a:otrs:otrs:::::community:::*
otrs	otrs	>= 7.0.0, < 7.0.29	cpe:2.3:a:otrs:otrs:::::-:::*
otrs	otrs	>= 8.0.0, < 8.0.16	cpe:2.3:a:otrs:otrs:::::-:::*

References for CVE-2021-36093

URL	Tags
https://otrs.com/release-notes/otrs-security-advisory-2021-16/	Vendor Advisory

URL

CVE-2021-36093 | DoS attack using PostMaster filters

Exploit prediction scoring system (EPSS) score for CVE-2021-36093

Common vulnerability scoring system (CVSS) metrics for CVE-2021-36093

Weakness enumeration for CVE-2021-36093

OS Trackers for CVE-2021-36093

Affected software / configurations for CVE-2021-36093

References for CVE-2021-36093