CVE-2024-23794 | Agents are able to lock the ticket without the "Owner" permission

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x

Published: 2024-07-15 Last update: 2024-11-21 Assigner: [email protected] Source: [email protected]
NVD Status：Modified，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2024-23794 is rated Low Risk (27.7/100): CVSS Medium severity, with low exploitation likelihood (EPSS 0.05%). Monitor for updates and reassess as exploit intelligence or EPSS changes.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2024-23794

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2024-07-17 0.04% 0.05% +0.01%
2 2024-07-15 — 0.04% —

Full EPSS history (2 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2024-23794

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
5.2 3.1 MEDIUM
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:H)
They need powerful rights—admin, root, or similar—before this pays off.
User interaction (UI:R)
A real person has to do something—click, install, enable—otherwise it doesn’t land.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H)
Serious risk that confidential data gets exposed in a big way.
Integrity (I:L)
Attackers could change some data, but it’s limited—not everything goes.
Availability (A:N)
Service keeps running; no real outage angle.
 0.9 4.2 [email protected]
7.5 3.1 HIGH
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:H)
Even with access, the exploit needs extra luck, timing, or a fussy environment to actually work.
Privileges required (PR:L)
A normal user session is enough; they don’t have to be admin.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H)
Serious risk that confidential data gets exposed in a big way.
Integrity (I:H)
They could widely tamper with or forge data—trust in the data is badly hurt.
Availability (A:H)
Could take the service down hard or make it unusable for people who depend on it.
 1.6 5.9 [email protected]

Weakness enumeration for CVE-2024-23794

OS Trackers for CVE-2024-23794

vendor priority summary link
ubuntu medium CVE-2024-23794 medium priority: Ubuntu including 1 source packages (znuny), 4 status rows across 4 suites (focal, jammy, noble, upstream): DNE 2, needs-triage 1, not-affected 1. https://ubuntu.com/security/CVE-2024-23794

Affected software / configurations for CVE-2024-23794

Vendor Product Version Raw CPE
otrs otrs >= 8.0.0, < 2024.5.2 cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

References for CVE-2024-23794

cvelogic Threat Intelligence