CVE-2025-12420 | Unauthenticated Privilege Escalation in ServiceNow AI Platform

A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform. ServiceNow has addressed this vulnerability by deploying a relevant security update to  hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.

Published: 2026-01-12 Last update: 2026-01-27 Assigner: [email protected] Source: [email protected]
NVD Status：Analyzed，CVE State: published
View at NVD, CVE.org, EUVD

CVE-2025-12420 is rated Moderate Risk (42.5/100): CVSS Critical severity, with low exploitation likelihood (EPSS 0.05%). Review affected assets and schedule remediation.

Risk is dynamic; we continuously reassess and refresh what is shown on this page as upstream context changes.

Exploit prediction scoring system (EPSS) score for CVE-2025-12420

EPSS lead: Daily EPSS estimates relative likelihood of exploitation; percentile ranks this CVE among scored vulnerabilities (higher = more severe relative rank).

# Date Old EPSS score New EPSS score Delta (New - Old)
1 2026-03-10 0.05% 0.05% +0.00%
2 2026-02-18 0.06% 0.05% -0.01%
3 2026-02-13 — 0.06% —

Full EPSS history (5 records total)

Common vulnerability scoring system (CVSS) metrics for CVE-2025-12420

CVSS metrics for this CVE.

Base score Version Severity Vector Exploitability Impact Score source
9.3 4.0 CRITICAL
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:N/AU:Y/R:U/V:C/RE:H/U:Amber Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network.
Attack complexity (AC:L)
Exploitation conditions are straightforward and stable.
Attack requirements (AT:N)
No additional preconditions are required beyond normal reachability.
Privileges required (PR:N)
No privileges are required.
User interaction (UI:N)
No user interaction is required.
Vulnerable system confidentiality impact (VC:H)
High confidentiality impact on the vulnerable system.
Vulnerable system integrity impact (VI:H)
High integrity impact on the vulnerable system.
Vulnerable system availability impact (VA:H)
High availability impact on the vulnerable system.
Subsequent system confidentiality impact (SC:H)
High confidentiality impact on subsequent systems.
Subsequent system integrity impact (SI:H)
High integrity impact on subsequent systems.
Subsequent system availability impact (SA:H)
High availability impact on subsequent systems.
Exploit maturity (threat) (E:P)
Proof-of-concept: public PoC exists; no reported exploitation and no known simplification tools.
Confidentiality requirement (CR:X)
Not defined: insufficient information; scoring treats this like High (worst case).
Integrity requirement (IR:X)
Not defined: insufficient information; scoring treats this like High (worst case).
Availability requirement (AR:X)
Not defined: insufficient information; scoring treats this like High (worst case).
Modified attack vector (MAV:X)
Not defined: scoring uses the Base Attack Vector (AV).
Modified attack complexity (MAC:X)
Not defined: scoring uses the Base Attack Complexity (AC).
Modified attack requirements (MAT:X)
Not defined: scoring uses the Base Attack Requirements (AT).
Modified privileges required (MPR:X)
Not defined: scoring uses the Base Privileges Required (PR).
Modified user interaction (MUI:X)
Not defined: scoring uses the Base User Interaction (UI).
Modified vulnerable system confidentiality impact (MVC:X)
Not defined: scoring uses the Base VC metric.
Modified vulnerable system integrity impact (MVI:X)
Not defined: scoring uses the Base VI metric.
Modified vulnerable system availability impact (MVA:X)
Not defined: scoring uses the Base VA metric.
Modified subsequent system confidentiality impact (MSC:X)
Not defined: scoring uses the Base SC metric.
Modified subsequent system integrity impact (MSI:X)
Not defined: scoring uses the Base SI metric.
Modified subsequent system availability impact (MSA:X)
Not defined: scoring uses the Base SA metric.
Safety (supplemental) (S:N)
Negligible: impact meets the IEC 61508 negligible safety consequence category.
Automatable (supplemental) (AU:Y)
Yes: all four kill-chain steps (reconnaissance, weaponization, delivery, exploitation) can be automated.
Recovery (supplemental) (R:U)
User: manual user intervention is needed to recover services.
Value density (supplemental) (V:C)
Concentrated: a single exploit event controls rich resources (e.g., a central server).
Vulnerability response effort (supplemental) (RE:H)
High/significant effort (privileged updates, firmware/microcode, depot repair, or strong scheduling impact).
Provider urgency (supplemental) (U:AMBER)
Amber: provider rates moderate urgency.
 — — [email protected]
9.8 3.1 CRITICAL
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H Click to expand
Attack vector (AV:N)
Could be attacked over the internet or any normal routed network—not just someone sitting at the machine.
Attack complexity (AC:L)
Once they can reach the bug, pulling it off is straightforward—no weird race conditions or rare setup.
Privileges required (PR:N)
No account or special rights needed—anonymous or random user is enough.
User interaction (UI:N)
Nobody has to click “OK” or open a trap file; it can work without a victim helping.
Scope (S:U)
Damage stays in the same “trust bubble” as the broken component—no big spill into unrelated systems.
Confidentiality (C:H)
Serious risk that confidential data gets exposed in a big way.
Integrity (I:H)
They could widely tamper with or forge data—trust in the data is badly hurt.
Availability (A:H)
Could take the service down hard or make it unusable for people who depend on it.
 3.9 5.9 [email protected]

Weakness enumeration for CVE-2025-12420

Affected software / configurations for CVE-2025-12420

Vendor Product Version Raw CPE
servicenow now_assist_ai_agents < 5.1.18 cpe:2.3:a:servicenow:now_assist_ai_agents:*:*:*:*:*:*:*:*
servicenow now_assist_ai_agents >= 5.2.0, < 5.2.19 cpe:2.3:a:servicenow:now_assist_ai_agents:*:*:*:*:*:*:*:*
servicenow virtual_agent_api < 3.15.2 cpe:2.3:a:servicenow:virtual_agent_api:*:*:*:*:*:*:*:*
servicenow virtual_agent_api >= 4.0.0, < 4.0.4 cpe:2.3:a:servicenow:virtual_agent_api:*:*:*:*:*:*:*:*

References for CVE-2025-12420

cvelogic Threat Intelligence